Fantasea Show, Phi Phi Islands, Angthong National Park, Safari World and Marine Park
Explore the natural wonders that Koh Samui has to offer at Ang Thong National Marine Park
Hop into the clear blue waters and snorkel past the soft corals and underwater caves
Spend an evening at the spectacular FantaSea entertainment complex and enjoy an award-winning show
Be awed by the stunning scenery of the Phi Phi islands on a big boat or speed boat
Spend a day 'in the wild' with exotic animals at the Safari World and see your favorite sea animals at Marine park, with its 8 spectacular shows
Important Information & Guidelines
If you are taking the Phi Phi Islands Tour, National Park fee @ THB 400 has to be paid directly.
For James Bond Island Tour, mandatory National Park Fee @ THB 400 per person has to be paid directly
Additional charges for extra pickups/vehicle/motorway: The vehicle provided will depend on the number of travelers. Additional charges may apply for extra or oversized luggage requiring a larger or additional vehicle, as well as for pickups or drop-offs outside city limits (charges will apply for both private and shared transfers). A motorway stop of up to 30 minutes is available at an additional cost of 300 THB per stop. Requests must be made at least 24 hours prior to travel, and this charge is payable directly to the driver.
Private transfers do not imply that the vehicle is at disposal. The vehicle will only pick you up and drop you at the attraction at specified timings.
Seat-in-coach (SIC) transfers are shared services with other passengers. You may experience a waiting time of approximately 30–45 minutes depending on traffic conditions, hotel location, and other scheduled pickups.
For SIC transfers, the guide/driver will look for you in the lobby, concierge area or call the hotel room. If no answer is received from room, the guide/driver will leave after the waiting time and it will be considered a No Show. Also, the driver or guide will look for you in the hotel lobby or concierge area.
Pickup timings for shared (SIC) transfers are subject to change based on your hotel location and route planning.
Pickup Rules along with the waiting time: Guests are requested to be present at the hotel lobby at least 5 minutes prior to the scheduled pickup time. The maximum waiting time for private transfers is 15 minutes, while for shared (SIC) transfers it is 5 minutes. Failure to report within the specified waiting period may be treated as a No Show.
Starting May 1st, 2025, all travelers entering Thailand must complete the Thailand Digital Arrival Card online before their arrival. Additionally, they must register within 3 days before arrival: https://tdac.immigration.go.th/arrival-card/#/home
Once the trip has commenced, schedules for drivers and sightseeing activities are fixed and cannot be modified. While we will try to accommodate any changes where possible, no refunds will be provided if changes or cancellations cannot be accommodated.
All change requests and communication will be handled exclusively via the support channel. Requests made directly to the driver will not be accepted.
Please note that drivers will not contact guests directly through mobile phone or room numbers due to potential language barriers. Guests are kindly asked to be punctual at the hotel lobby for pick-up to prevent any delays or the need for alternative transportation, which would be at their own expense.
At the time of check-in to your hotel, hotel may ask you to make an advance/security deposit (amount depends upon hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the accommodation).
Any ticket to attractions, museums, train, cable car, ferries, rides, safari, etc. are not included unless explicitly mentioned as an inclusion.
For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
We reserve the right to issue a full refund in case we believe that we are unable to fulfil the services for any technical reasons.
The cost and ticket issued for various attractions with regards to any children travelling are based on the age provided at the time of creating the package quote. If the service provider decide to charge extra cost based on the height of the children or wrong information as per Passport, then the cost has to be borne by the customer on site.
Please make sure that the passport of all guests travelling is valid for at least 6 months from the date of travel.
We can only facilitate the visa application for the travelling passengers. Granting of visa is solely at the discretion of Embassy. If visa is rejected or delayed by the Embassy for any reason then we are not liable to give any refund and respective cancellation policies will apply.
Terms and Conditions
Airline seats and hotel rooms are subject to availability at the time of confirmation. Seat selection and room allocation (including room number, floor, view, and proximity of rooms) are determined by the airline/hotel and cannot be guaranteed.In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
The price does not include any personal or incidental expenses, including laundry, room service, minibar charges, beverages (both alcoholic and non-alcoholic), tips, portage, and similar services.
If your stay falls on special dates (like 24th December, 31st December, 14th February, etc.) when hotel organize gala dinner, then there may be mandatory Gala Dinner Charges additional that you need to pay at the hotel directly.
Country guidelines may change without notice, hence do check travel rules and your eligibility for travel on the regulatory website of the respective country/state, before booking your travel.
Our Scope of Services
We act solely as holiday organizers. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:
You are required to follow the terms, conditions, and rules of each service provider. This includes, for example, airline baggage policies and hotel meal timings. Any consequences arising from non-compliance will be at your own risk.
If you cause any injury or damage to a service provider, you may be held liable, and any amounts recovered from us in this regard will be charged to you accordingly. Accordingly, we shall not be liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
We reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
Hotel and Land Cancellation Policy
Cancellation & Refunds: Hotel cancellations are subject to the respective hotel’s policy. Non-refundable bookings are not eligible for any refund. No refund shall be provided for unused nights (including early check-out) or any unutilized services (meals, transfers, sightseeing, entrance fees, etc.) for any reason whatsoever. In case of medical conditions, any exception will be subject to the hotel’s discretion.
Transfers, Activities & Tickets: Transfers and activities included in the itinerary are non-refundable if cancelled within 3 days of the travel start date, unless otherwise specified at the quotation stage in the “Points to Note” section, where applicable. Certain services may have separate cancellation policies, which must be adhered to accordingly. Entrance tickets are non-refundable once booked, unless specified otherwise.
Service Charges: A service charge of 5% of the total booking value will be applicable for cancellations of land services (including activities and transfers), as well as for any amendments.
Hotel Policies & Timings: Check-in and check-out timings are as per hotel policies. Early check-in or late check-out is subject to availability and may incur additional charges payable directly at the hotel.
Payment Policies
You can pay using credit cards, debit cards, net banking, PayPal, NEFT, IMPS, RTGS or SWIFT.
For your safety, we will never request payments to be made to a personal account. Please ensure all payments are made only through our official website or to our company’s bank account. If you receive any such request, we recommend verifying it with our team before proceeding.
Amendment of Booking by Guest
If you wish to amend or change your booking, you must submit your request in writing to your travel expert or email us at escalations@tripfactory.com
All such requests will be accepted subject to availability. Please note that any amendment or change will be treated as a new booking. If the amendment is made within the cancellation period, cancellation charges will apply as per the date the amendment request is submitted. Applicable cancellation charges will be in accordance with airline and hotel policies.
